Legal
Privacy Policy
Renew Forge is built so that your customers' data never reaches us. Subscriptions, orders and the evidence journal stay inside your own WordPress installation. This policy explains the little that we do handle.
1. Who we are
Renew Forge is a product of Individual Entrepreneur Darya Avakova, Tax ID 534556558, registered at Parkent street 9, apt. 78, Mirzo Ulugbek district, Tashkent, Republic of Uzbekistan. In this policy “we” and “Avakode” mean that entity.
2. What this policy covers
Personal data we handle when you visit renewforgewp.com, when you install the free plugin, when you buy and activate a Pro licence, and when you contact support. It does not govern the data your own store collects, which stays under your control and your own privacy policy — you are the controller of your customers' data.
3. What we never receive
- Your customers' data stays in your store. Subscriptions, orders, customers, the evidence journal and the reminder log are stored in your WordPress database. The free plugin makes no request to any other server.
- SMS goes from your store to your provider. If you switch on SMS reminders, your store sends the customer's billing phone number and the message to your own Twilio or Vonage account, with your credentials. It does not pass through us. Your provider's secret is stored encrypted in your WordPress options, with a key you keep in wp-config.php.
- No trackers. This website loads no analytics, no advertising pixels, no third-party scripts or fonts, and sets no cookies.
4. What we do receive
4.1 Licence checks. When you activate or release a Pro licence, once a day while a key is saved, and when the add-on is deactivated or deleted, it sends the licence key, the product name and your site's address to api.avakode.com, to confirm the licence and release the site. Nothing about your customers is sent.
4.1a Update checks. Only while the licence is active, when WordPress checks for plugin updates (about twice a day), the add-on sends its own version, the version of the free plugin, the licence key and your site's address to api.avakode.com — the key and the address in request headers, not in the address — and downloads an update from there when you install it. Nothing about your customers is sent.
4.2 Purchase data. Payments are processed by Paddle, our Merchant of Record, under the Paddle Buyer Terms; Paddle handles your payment details as its privacy policy describes. We receive your name, email, billing country and the transaction record. We never receive card numbers.
4.3 Support. If you write to us, we keep the message, your email address and anything you choose to attach. We do not ask for exports of your customers' data.
4.4 Technical data. Our hosting provider records the usual request data: IP address, user agent, requested path and time.
5. Why we handle it
To perform the contract with you (licences, updates, support), on the basis of legitimate interest (keeping the service secure and working), and to meet legal obligations (tax and accounting records).
6. Who we share it with
Paddle, for payments. Cloudflare, for hosting this website and the licence server. We do not sell personal data and do not share it with advertising networks.
7. International transfers
Our providers operate globally, so data may be processed outside your country. Transfers from the EEA and the UK rely on Standard Contractual Clauses or the UK Addendum.
8. How long we keep it
- Purchase and tax records: 7 years, as required by law.
- Licence records: 2 years after the licence lapses.
- Support correspondence: 3 years.
- Server logs: 90 days.
9. Your rights
You may ask us for a copy of your data, to correct or delete it, to restrict processing, or for it in a portable format. Write to support@avakode.com and we will answer within 30 days. If you are in the EEA or the UK you may also complain to your supervisory authority.
10. Changes
If we make a material change we will announce it here and, for licence holders, by email at least 30 days before it takes effect.
11. Contact
Email support@avakode.com, or write to Individual Entrepreneur Darya Avakova, Parkent street 9, apt. 78, Mirzo Ulugbek district, Tashkent, Republic of Uzbekistan.